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General Information
You must check-in your pet at least 90 minutes before your flight's departure, unless you are travelling on the first flight of the day (leaving before 7 am). For this flight, check-in for your pet is only 60 minutes prior to departure.
You must be the Guest named on the booking, and you must present a copy of the itinerary confirming that the pet has been booked via our Guest Contact Centre at lodgement. If you are not the Guest named on the booking, we will be unable to check-in your pet. If you do not bring a copy of the itinerary, you will be charged at higher freight rates.
Check-in and collection locations vary from port to port. To find out where to check-in and collect your pet, check the location list below.
You must be the Guest named on the booking, and you must present a copy of the itinerary confirming that the pet has been booked via our Guest Contact Centre at lodgement. If you are not the Guest named on the booking, we will be unable to check-in your pet. If you do not bring a copy of the itinerary, you will be charged at higher freight rates.
Check-in and collection locations vary from port to port. To find out where to check-in and collect your pet, check the location list below.
Australian Pet Check-in Locations
| Location | Contact Phone Number | Address and Directions |
|---|---|---|
| Adelaide |
08 8234 3882 | Address: Virgin Australia Freight - c/- Patrick Air Services Building, Sir Richard Williams Drive, Adelaide Airport Directions: As you proceed down Sir Richard Williams drive and pass the international terminal on your left - look right and you will see the Virgin Australia Freight Building. |
| Albury | 02 6023 3754 | Address: Freight Shed Roller Door at the Western end of the terminal Directions: As you approach the Terminal Building on Airport Drive, there is a small car park on the left just before you reach the Terminal Building. The Roller Door is adjacent to this car park at the end of the building and if Staff are not available please see a Team Member at the Check-In Service Desk. |
| Ballina | 02 6686 7664 | Address: Virgin Australia Terminal, Ballina Airport Directions: VIRGIN AUSTRALIA Freight Nominated Agent @ the Service Desk |
| Brisbane |
07 3114 7091 | Address: Toll Air Services, Chloris St, Brisbane Airport Directions: Heading towards the Airport down Airport Drive turn right into Chloris Street. |
| Broome | n/a | Address: Virgin Australia Terminal, Broome Airport Directions: Virgin Australia Freight Nominated Agent @ the Service Desk |
| Cairns | 07 4058 1188 | Address: Virgin Australia Terminal, Cairns Airport Directions: Virgin Australia Freight Nominated Agent @ the Service Desk |
| Canberra | n/a | Address: Virgin Australia Terminal, Canberra Airport Directions: Virgin Australia Freight Nominated Agent @ the Service Desk |
| Coffs Harbour | 02 6651 2727 | Address: Virgin Australia Terminal, Coffs Harbour Airport Directions: Virgin Australia Freight Nominated Agent @ the Service Desk |
| Darwin | 08 8945 7100 | Address: Virgin Australia Freight - Patrick Air Services Building, 3 Lancaster Drive, MARRARA NT 0812 Directions: Follow the main road into the airport and turn left at the sign which refers to the freight depot and head towards control tower |
| Gold Coast | 07 5599 2333 / 0419 645 327 | Address: Virgin Australia Freight, c/- G CATS CARGO, 20 Eastern Avenue, Coolangatta Airport Directions: Turn right into Terminal Drive and then right into Eastern Drive. Located approximately 200 mts from the Coolangatta terminal. |
| Hobart | 03 6248 5601 | Address: Loop Road, Hobart Airport Directions: Located 500 metres North of the Virgin Australia Terminal. Virgin Australia freight is the last building at the Northern end of Hobart Airport next to Tasmanian Quality Foods, opposite the Taxi overflow carpark. |
| Launceston | 03 6391 9021 | Address: Virgin Australia Freight - Building 89, Launceston Airport, LAUNCESTON TAS 7212 Directions: Lodgement of animals is 100 Metres past the Airport Terminal on the left Collection: Collection of animals is at the Virgin Australia Baggage Area |
| Mackay | 0419 028 485 | Address: Virgin Australia Terminal, Mackay Airport Directions: Virgin Australia Freight Nominated Agent @ the Service Desk |
| Melbourne | 03 8346 0370 | Address: Patricks Freight Shed - Service Road, Melbourne Airport Directions: As you take the Airport Exit - turn left at the lights. Turn your first right into Depot Drive. If you follow this road you will arrive at the Patrick Building |
| Newcastle | 0403 727 757 | Address: Virgin Australia Terminal, Newcastle Airport Directions: Virgin Australia Freight Nominated Agent @ the far left Check In Counter. |
| Perth | 08 9277 9670 | Address: Virgin Australia Freight - Ross Drive & Boud Avenue, Perth Domestic Airport Directions: Keep left past terminal 100m then turn right and the Virgin Australia Freight Shed is 50 m on the right |
| Port Macquarie | 02 6583 1542 | Address: In the Arrivals area (same as Baggage Arrivals) |
| Rockhampton | n/a | Address: Virgin Australia Terminal, Rockhampton Airport Directions: Virgin Australia Freight Nominated Agent @ Counter 1 (far left). |
| Sunshine Coast | 13 15 06 | Address: Virgin Australia Terminal, Maroochydore Airport Directions: Go to Virgin Australia departure area, freight desk is located next to VIRGIN AUSTRALIA service desk |
| Sydney | 02 9700 9478 | Address: Virgin Australia Freight - Eleventh Street, Mascot Airport Directions: As you enter Mascot Airport, first left into Ross Smith Drive and then the first right into Eleventh Street. Continue to the end where the Virgin Australia Shed is located on left. |
| Townsville | 0421 045 923 | Address: Virgin Australia Terminal, Townsville Airport Directions: Virgin Australia Freight Area, which is located outside the Virgin Australia Terminal Entrance Door approximately 20 mtrs from the door entrance. Pets are not to be brought into the terminal. |
| Whitsunday Coast | n/a | Address: Virgin Australia Terminal, Proserpine Airport Directions: Virgin Australia Freight Nominated Agent @ Counter 1 (far right). |
- Related information
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