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Lost and Found Baggage
Left something on the plane or at check-in?
If you have lost, damaged, unchecked or unclaimed baggage, you need to contact our Baggage Blues department at your arriving airport. If the baggage is damaged we must see the bag(s) within 3 days of the termination of your flight.
Please select the airport from the table for a contact number (please note that Baggage Blues hours vary from port to port):
Baggage Blues Contact Numbers
| Domestic Airports | Phone Number |
|---|---|
| Adelaide | (08) 8238 7514 |
| Ballina-Byron Bay | (02) 6686 7664 (02) 6686 8572 |
| Brisbane | (07) 3114 8150 |
| Broome | (08) 9193 7750 |
| Cairns | (07) 4034 9382 (07) 4034 9398 |
| Canberra | (02) 6230 4559 |
| Coffs Harbour | (02) 6658 0696 |
| Darwin | (08) 8945 3176 |
| Fraser Coast | (07) 4125 5289 |
| Gold Coast | (07) 5599 4047 |
| Hamilton Island | (07) 4948 9741 |
| Hobart | (03) 6248 4443 (03) 6248 4442 |
| Launceston | (03) 6391 8782 |
| Mackay | (07) 4952 3355 |
| Melbourne | (03) 9339 1750 |
| Mildura | (03) 5023 4690 |
| Newcastle | (02) 4965 0516 |
| Perth | (08) 9475 7903 |
| Rockhampton | (07) 4922 1085 |
| Sydney | (02) 9352 7650 |
| Sunshine Coast | (07) 5450 7485 |
| Townsville | (07) 4775 7035 |
| Whitsunday Coast | (07) 4945 5769 |
International Airports
| Airport | If calling from ... | Contact Number |
|---|---|---|
| Auckland | New Zealand Overseas |
(09) 256 8359 +64 9 256 8359 |
| Christchurch | New Zealand Overseas |
(03) 357 3889 +64 3 357 3889 |
| Wellington | New Zealand Overseas |
(04) 380 6700 +64 4 380 6700 |
Mishandled Baggage
To track your lost or mishandled baggage (after first reporting it to our Baggage Blues department), please go to our WorldTracer baggage tracing system
, where you will need your 10-character file reference number supplied by our Baggage Blues department. If you cannot find your details, or have trouble accessing the link, please call Baggage Blues directly on one of the numbers above.
- Related information
- We have our limits! Check out our oversized baggage policy
- Didn't find what you were looking for?
- Check our frequently asked questions for your answer
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