Left something on the plane or at check-in?

If you have lost, damaged, unchecked or unclaimed baggage, you need to contact our Baggage Blues department at your arriving airport. If the baggage is damaged we must see the bag(s) within 3 days of the termination of your flight.

Please select the airport from the table for a contact number (please note that Baggage Blues hours vary from port to port):

Baggage Blues Contact Numbers

International Airports

 

To track your lost or mishandled baggage (after first reporting it to our Baggage Blues department), please go to our WorldTracer baggage tracing system , where you will need your 10-character file reference number supplied by our Baggage Blues department. If you cannot find your details, or have trouble accessing the link, please call Baggage Blues directly on one of the numbers above.