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How to Register
Use the links at the bottom of this page to register with Virgin Australia or Pacific Blue.
How to Make and Change Bookings
Once you've received your agency code you're ready to book.
Virgin Blue Airpass needs to be booked online via www.virginblueairpass.com. Guests with special needs or requiring assistance will need to be booked via our Guest Contact Centre 24 hours a day 7 days a week.
How to Pay
We are a ticketless airline and all bookings made with Virgin Blue Airpass are instant purchase.
Bookings can be paid by credit card or charged to your approved agency account. Unfortunately, bookings will not be held pending payment.
Acceptable credit cards for payment of bookings: AUD$ Visa, Mastercard, Diners or American Express
How do I receive Commission?
International Bank Account
You will receive your sales incentive statement in Australian Dollars on a monthly basis. Payment will be processed quarterly into your nominated bank account by way of telegraphic transfer. This transfer which will attract a AUD$20.00 bank fee and will be deducted from the payment.
If your commission payment for the quarter is less than AUD$500.00 we will hold the payment for you until the following quarter so that you save on bank fees.
How Do I Make Account Related Enquiries?
You will receive a statement of all transactions that you make with Virgin Blue Airpass.
Notification as shown below will be e-mailed to your nominated email address advising when statements will be available to be viewed or downloaded online. The date of payment is advised in the e-mail sent with your payment statement and is directly debited/credited to/from your nominated bank account. Please note that any alterations/corrections will be amended on the following month's statement. Once your Agency Code is operational, any questions or issues relating to your statement should be directed to accounts@virginaustralia.com.au.
“Please be advised your statement is now available to be viewed and downloaded online via the Virgin Australia Agency website. Payment will be processed on Day/Month/Year. To access your statement, you will need to login to the website using your Virgin Australia Agency Code and password. Once logged in, select “My Statements” on the tool bar located at the top of the screen. Select the month of the statement required and this will download to your screen. (Alternatively your statement can be saved in either excel or csv format.) Please ensure you go directly to the website and do not access via a favourite.”
What Are Virgin Australia’s Terms and Conditions of Carriage?
For full information on Virgin Australia fares and associated terms and conditions of carriage, view the Virgin Australia Terms and Conditions of Carriage.
At the time of booking, a copy of “The Terms and Conditions of Carriage” must be supplied by you to your client. For more information on Virgin Australia's travel agency agreement of terms and conditions, please view the Travel Agents Terms and Conditions.
Register Here
Ready to earn commission?
Simply register* via the below application forms:
Airpass Credit Facility Application
Airpass Existing Agent Agreement
* Virgin Blue Airpass is not available for sale inside Australia and New Zealand. Registration for Virgin Blue Airpass is available to International agents outside of Australia and New Zealand only.
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