Our Guest Contact Centre is available to assist you 24 hours a day, 7 days a week. To speak with a Guest Contact Centre consultant please refer to the table below:

Reservation contact numbers

If you have lost or have identified damaged baggage, please contact our Baggage Blues Department. Please phone the Baggage Blues Department at the arriving port.

Australian Airports

Virgin Blue and Pacific Blue prides itself on its customer service and we place great importance on the way our team interacts with Guests to make sure their entire flying experience is an enjoyable one.

We greatly appreciate your feedback so we can develop areas that may be of concern to our guests and to utilise our strengths to continue to offer excellent service.

The company has a Guest Services team dedicated to dealing with any feedback our Guests may have and we welcome and encourage your views.

If you would like to lodge your feedback, compliment or complaint please use our Feedback Form, or you can also fax our guest relations team.   Our fax number is (+61) 7 3295 5642.

General Enquiries

Our Guest Contact Centre is available to assist you 24 hours, 7 days a week.

We are available to assist Travel Agents 24 hours a day, 7 days a week.

To speak with a Guest Contact Centre consultant please refer to the table below:

If you are a media representative and would like to make an enquiry, need some information about Virgin Blue Airlines or Pacific Blue Airlines or are looking for some images, we would love to hear from you.

PLEASE NOTE: only genuine media queries will be responded to from these email addresses. If you would like to make an online enquiry which is not of an urgent nature or relating to a new or existing booking, our administration team (located in Brisbane) work normal business hours Monday to Friday, and will respond within 48 business hours upon receipt of your Online Enquiry.

Introducing our dedicated media team led by Heather Jeffery, General Manager, Public Affairs.

Amanda Bolger
Public and Media Relations Manager
Virgin Blue, Pacific Blue and Polynesian Blue Airlines
amanda.bolger@virginblue.com.au
Based: Virgin Blue Head Office, Brisbane, Australia

Colin Lippiatt
Public Affairs Manager
Virgin Blue, Pacific Blue and Polynesian Blue Airlines
colin.lippiatt@virginblue.com.au
Based: Virgin Blue Head Office, Brisbane, Australia

Leonie Vandeven
Public Relations Specialist
Virgin Blue, Pacific Blue and Polynesian Blue Airlines
leonie.vandeven@virginblue.com.au
Based: Virgin Blue Head Office, Brisbane, Australia

Phil Boeyen
Communications Specialist
Pacific Blue and Polynesian Blue Airlines, New Zealand
phil.boeyen@flypacificblue.com
Based: Pacific Blue Head Office, Christchurch, New Zealand