Important Information:

Due to the system outage on Sunday 26th September 2010, we are currently experiencing lengthy delays in responding to online enquiries. We will endeavour to reply within 10 working days, however, should you have an urgent enquiry, please contact our Guest Contact Centre.

If you have lodged a compensation claim with out Guest Relations team please be ensured we are working as quickly as possible to respond to these requests

Our Guest Contact Centre is available to assist you 24 hours a day, 7 days a week. To speak with a Guest Contact Centre consultant please refer to the table below:

Reservation contact numbers

If you have lost or have identified damaged baggage, please contact our Baggage Blues Department. Please phone the Baggage Blues Department at the arriving port.

Australian Airports

Virgin Blue and Pacific Blue prides itself on its customer service and we place great importance on the way our team interacts with Guests to make sure their entire flying experience is an enjoyable one.

We greatly appreciate your feedback so we can develop areas that may be of concern to our guests and to utilise our strengths to continue to offer excellent service.

The company has a Guest Services team dedicated to dealing with any feedback our Guests may have and we welcome and encourage your views.

If you would like to lodge your feedback, compliment or complaint please use our Feedback Form, or you can also fax our guest relations team.   Our fax number is (+61) 7 3295 5642.

General Enquiries

Our Guest Contact Centre is available to assist you 24 hours, 7 days a week.

We are available to assist Travel Agents 24 hours a day, 7 days a week.

To speak with a Guest Contact Centre consultant please refer to the table below: